Return & Refund Policy
We take pride in the quality of our fine art prints, each of which is made to order. Because of the custom nature of these products, we do not accept returns or exchanges unless your item arrives damaged, defective, or incorrect.
Please inspect your order upon arrival and contact us immediately at jeffreyn80@gmail.com if your item is damaged or if you received the wrong product, so we can evaluate the issue and make it right.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect:
- Please contact us within 7 days of receiving your order.
- Include clear photos of the damaged item and packaging.
Once confirmed, we’ll offer a replacement or refund at no extra cost to you.
Non-returnable items
Due to the made-to-order nature of photography prints, we do not accept returns for reasons such as:
- Change of mind
- Choosing the wrong size or image
- Color discrepancies due to screen differences
In addition, we do not accept returns for:
- Sale items
- Gift cards
- Items returned without prior approval
Exchanges
We do not offer exchanges at this time. If your item is eligible for a return due to damage, we will issue a replacement.
European Union 14-day cooling off period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason. However, the item must be:
- In its original packaging
- Unused and in the same condition it was received
- Accompanied by a receipt or proof of purchase
Please note this does not apply to custom or made-to-order items in some jurisdictions.
Refunds
If your return is approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please allow extra time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at jeffreyn80@gmail.com.
Still have questions?
Feel free to reach out to us at any time:
jeffreyn80@gmail.com
